1. SHIPPING & DELIVERY POLICY
At Look, we provide FREE Standard delivery to any address within Greater Accra. However, do note that we do not deliver to PO Boxes and restricted areas
On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 hours in Greater Accra upon confirmation of payment, from our warehouse. All orders outside the Capital will depend on outsourced courier service, please kindly note that your location determines the courier agents. Eg. Kumasi shipping will be determined by VIPex. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
There are 2 delivery options available for customer, Standard and Express courier.
Standard Courier – is FREE for all local orders in Accra and it takes approximately 2 – 4 hours to reach you from the time of order.
Express Courier – is available at an additional charge of GH₵20.00 and it takes approximately 30mins – 1hr to reach you from the time of order.
To serve you better, you may even choose the timing of your deliveries from 6am to 5pm, weekdays or Saturdays, regardless of Standard or Express couriers.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via Mobile Money for all local orders, VISA/MASTER credit and debit cards, American Express through Paypal for all international orders. Please visit www.paypal.com for more information. We also accept Bank Wire or International Bank Transfers for all Bulk orders.
Please kindly note that Payment on Delivery is accepted for local orders specifically Greater Accra orders